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Canadian Toyota plant takes top quality award

Cambridge, Ontario Lexus RX factory earns J.D. Power Platinum award for Initial Quality

Published: June 21, 2014, 8:00 AM
Updated: June 16, 2015, 10:47 PM

Toyota Motor Manufacturing Canada (TMMC) - Cmbridge - Lexus Plant

Toyota Motor Manufacturing Canada's (TMMC) Cambridge, Ontario, South plant, which builds the Lexus RX, was the recipient of j.D. Power's Platinum Plant Quality Award for 2014.

The annual award goes to the plant producing models that yield the fewest defects or malfunctions. Unlike Power's associated Initial Quality Study (IQS) awards for vehicles, also announced this week, the plant award s are based solely on defects and malfunctions and exclude design-related problems.

Two sister Toyota plants received the Gold Plant Quality Award in the Asia Pacific region. Toyota Motor Corporation’s Kyushu 1, Japan (TMK) plant produces the Lexus CT and RX. Across the road, the same company’s Kyushu 2 plant produces the Lexus ES, IS and RX.

In the Europe and Africa region, Porsche AG received the Gold Plant Quality Award for its Leipzig, Germany (P), plant, which produces the Porsche Cayenne and Panamera.

The 2014 U.S. Initial Quality Study was based on responses from more than 86,000 purchasers and lessees of new 2014 model-year vehicles surveyed after 90 days of ownership. The study is based on a 233-question battery designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. The study was fielded between February and May 2014.