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GM to include free maintenance – but not in Canada

Some scheduled maintenance services provided for 24 months/38,600 km in U.S.

Published: June 15, 2013, 6:00 AM

Checking Oil

Customers who purchase or lease an eligible new 2014 Chevrolet, Buick or GMC car, truck or crossover will be covered by a new no-charge maintenance program that includes specific scheduled maintenance services for two years or 24,000 miles (38,600 km), whichever occurs first – but only in the U.S.

Canadian customers won't have the benefit of the same incentive – at least not yet.

A GM Canada spokesperson confirmed that the initiative is for the U.S. market only but left the door open for a change in that status by adding: "However, we continually evaluate our programs to ensure that we are offering customers the best possible solutions."

Dan Akerson, General Motors chairman and CEO, announced the U.S. plan at GM’s 2013 annual stockholders' meeting. Elaborating on the rationale behind the plan, he said: “We know that customers who service their vehicles at our dealerships are much more likely to purchase another GM product down the road.”

For most 2014 vehicles, Chevrolet, Buick and GMC dealers in the U.S. will complete an oil and filter change and four-wheel tire rotation and conduct a 27-point vehicle inspection based on what’s called for in the vehicle owner’s manual maintenance schedule and oil life monitoring system.

The program will cover up to four service visits in the 24-month period, and is fully transferrable to subsequent owners. Customers who have already purchased or leased a 2014 model year vehicle will receive the scheduled maintenance program.

GM Canada currently provides Canadian customers with a 5-year /160,000 km Powertrain Component Warranty with Roadside Assistance and Courtesy Transportation, standard on all models, Canadian Cadillac customers also benefit from a no-charge Premium Care Maintenance program.