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Volvo to fuel, wash, service cars for owners

Concierge services to be added to Volvo On Call mobile platform

Published: November 17, 2016, 2:00 PM
Updated: October 11, 2021, 10:28 AM

Volvo S90 with range of concierge services

%3Cp%3EVolvo%20wants%20to%20ensure%20the%20owners%20of%20their%20products%20will%20never%20have%20to%20stop%20for%20fuel,%20or%20wash%20their%20vehicles%20or%20even%20have%20to%20take%20them%20in%20for%20servicing.%20That%E2%80%99s%20why%20it%E2%80%99s%20introducing%20a%20concierge%20service%20integrated%20into%20its%20Volvo%20On%20Call%20mobile%20platform.%3C/p%3E%3Cdiv%3E%5B*%5D%7Carticle/article17466/quppy89hd3bw8xcuhi03%7C%5B*%5D%3C/div%3E%3Cp%3E%E2%80%9CImagine%20parking%20your%20car%20in%20the%20morning%20at%20work%20and%20when%20you%20head%20home%20your%20car%20has%20been%20serviced,%20cleaned%20and%20refuelled,%E2%80%9D%20said%20Bj%C3%B6rn%20Annwall,%20Senior%20Vice%20President,%20Global%20Consumer%20Experience%20at%20Volvo%20Car%20Group.%20%E2%80%9CThese%20are%20the%20kind%20of%20services%20we%20want%20to%20deliver%20to%20our%20customers.%20Our%20research%20shows%20that%20people%20spend%20hours%20every%20week%20doing%20these%20small%20errands%20%E2%80%93%20we%20want%20to%20give%20that%20time%20back%20to%20Volvo%20drivers,%20so%20they%20can%20do%20something%20more%20valuable%20instead.%E2%80%9D%3C/p%3E%3Cp%3EThe%20company%20surveyed%20its%20owners%20on%20unmet%20needs,%20and%20found%20that%2070%25%20of%20its%20customers%20want%20fuelling%20services,%2056%25%20would%20like%20to%20have%20their%20vehicles%20picked%20up%20for%20servicing%20and%20returned,%20and%2049%25%20would%20like%20the%20ability%20to%20have%20their%20vehicles%20delivered%20to%20another%20location%20when%20desired.%3C/p%3E%3Cp%3E%E2%80%9COur%20approach%20is%20a%20simple%20one%20%E2%80%93%20we%20aim%20to%20make%20life%20easier%20by%20employing%20the%20latest%20connected%20technology%20in%20an%20easy-to-use%20smartphone%20app,%E2%80%9D%20said%20Anders%20Tylman-Mikiewicz,%20Vice%20President,%20Consumer%20Connectivity%20Services%20at%20Volvo%20Car%20Group.%20%E2%80%9CWe%20are%20taking%20an%20open%20and%20agile%20approach%20to%20this,%20and%20welcome%20collaboration%20with%20partners%20with%20new%20and%20innovative%20service%20offers.%20This%20is%20just%20the%20beginning.%E2%80%9D%3C/p%3E%3Cp%3EThe%20initiative%20will%20begin%20with%20a%20pilot%20project%20in%20San%20Francisco,%20with%20300%20owners%20of%20the%20new%20XC90%20sport-utility%20and%20the%20S90%20large%20luxury%20sedan.%20The%20programme%20involves%20owners%20using%20a%20Smartphone%20app%20to%20locate%20concierge%20services%20in%20their%20immediate%20vicinity.%20The%20requests%20are%20then%20forwarded%20to%20a%20Volvo%20dealer%20who%20will%20handle%20all%20the%20requests.%3C/p%3E%3Cdiv%3E%5B*%5D%7Carticle/article17466/xegt9pzmw3b442cxbizm%7C%5B*%5D%3C/div%3E%3Cp%3EThe%20app%20issues%20a%20one-use%20digital%20key,%20which%20is%20location%20and%20time%20specific,%20to%20the%20authorized%20service%20provider.%20The%20key%20expires%20and%20the%20car%20is%20locked%20when%20the%20services%20are%20complete%20and%20the%20car%20is%20either%20returned%20to%20customer%20or%20delivered%20to%20a%20destination%20of%20his/her%20choosing.%3C/p%3E%3Cp%3EVolvo%20offices%20in%20California,%20Shanghai%20and%20Gothenburg%20are%20studying%20their%20customer%20research%20to%20see%20what%20other%20services%20can%20be%20offered%20to%20the%20concierge%20suite.%20The%20Volvo%20On%20Call%20is%20scalable%20to%20allow%20new%20services%20to%20be%20easily%20added%20as%20needed.%3C/p%3E